Refund policy


Return, Exchange & Refund Policy

✅ Acceptance of Terms

By using our website and placing an order with Relekun Jewelry, the customer acknowledges and agrees to all terms outlined in this Return, Exchange & Refund Policy.


 1. Commitment to Satisfaction

At Relekun Jewelry, your satisfaction is not just a priority, it is at the heart of everything we do. If your piece does not meet your expectations or does not fit as intended, you may request a return, exchange, or refund following the guidelines provided below.


 2. Timeframe to Request a Return or Exchange

Request must be submitted within 5 business days from the date the carrier confirms delivery. Please note that this timeframe refers solely to sending the request, not to returning the item. After the request is submitted, Relekun Jewelry will evaluate the case and notify the customer of the outcome.

 3. How to Request a Return or Exchange

To initiate a return or exchange, please email us at relekunjewelry@gmail.com with:

  • Full name

  • Order number

  • Reason for the request

  • Photos of the item 

Requests missing required information may experience delays.


4. Non‑Returnable Items

To uphold hygiene and safety guidelines, the following items are excluded from return and exchange eligibility:

  • Earrings

  • Final sale items

  • Gift cards


 5. Condition of Returned Items

To qualify for a return or exchange, the item must be:

  • Unused and unworn

  • Preserved in its original condition

  • Returned with all original packaging components (jewelry cards, pouches, or boxes)

Any items showing signs of wear, damage, or modification will be deemed ineligible.


6. Return Shipping

Customers are responsible for the cost of return shipping, unless the item arrived damaged or an incorrect product was sent.

Relekun Jewelry is not responsible for:

  • Lost return packages

  • Delayed return shipments

We strongly recommend using a trackable shipping service.


7. Damaged or Incorrect Items

If your item arrives damaged or incorrect, you must notify us within 48 hours (2 days) of delivery and include photos of:

  • The damaged item

  • The packaging

  • The shipping label

If confirmed, Relekun Jewelry will cover all replacement or reshipment costs.


💳 8. Refunds

Refunds are issued to the original method of payment once the returned item has been received and undergone inspection.

Please allow 5–12 business days for the refund to post to your account.

Shipping fees are non‑refundable.

Refunds may not be granted if the item:

  • Has been damaged through improper care or handling

  • Displays signs of wear

  • Is returned without original packaging components

  • Is included in the non-returnable category

🔁 9. Exchanges

Exchanges depend on product availability. If the requested item is out of stock, the customer may choose:

  • A different item of equal value

  • To pay the difference for a higher‑priced item

  • To receive a refund (if eligible).